A refund will be made when a client decide to end the class. Classes done will be prorated and refund done within 3 – 5 days, after receiving a written notice to terminate a class.
Classes that fall on the following public holidays will not be observed by the tutor and classes are to be paid for – Easter Monday, Christmas Day, New Year Day and Salah Festival.
Tutors will be excused on days when general meeting takes place. Clients will be notified at least 2 weeks ahead. Often times, the physical meeting holds twice a year. The missed day may be covered up with extra time by the tutor.
Clients are not permitted to engage any Green tutor assigned independently without the written consent of the Academy, until after 24 months of the tutor’s disengagement from the academy.
Clients are to ensure that only tutors whose photograph appear on the profile sent and phone numbers displayed are welcome into their home.
(I have read and I understand the above before proceeding to register to get a tutor)